FAQs
What is the best time to come to the ER?
Our emergency department is available 24 hours a day, 7 days a week, to provide immediate care when you need it most. While it’s hard to predict when the ER will be busiest, rest assured that all patients are seen promptly based on the severity of their condition. We’re here to serve Boerne, Fair Oaks Ranch, and San Antonio, TX, whenever an emergency arises.
Do I need to schedule an appointment?
No appointment is necessary—just come in whenever an emergency happens. Our 24-hour ER is fully staffed and ready to handle your urgent medical needs without delay.
Do you accept Medicare or Medicaid?
In any medical emergency, we will stabilize and treat you regardless of insurance status. However, Texas regulations prevent us from accepting government-sponsored plans like Medicare and Medicaid. We’re committed to delivering the care you need, with flexible options for all patients.
What if I don’t have insurance?
We will never turn away a patient in an emergency, regardless of insurance. Fair Oaks ER offers a flexible self-pay option for those without insurance, and we’ll work with you to ensure your financial concerns are minimized so you can focus on recovery.
What should I bring with me?
Just bring yourself—no need for anything else. However, if you have these items, they can help speed up your visit: a list of current medications, identification, health insurance card, co-pay, allergy information, test results related to your condition, and your regular doctor’s contact information.
What ages of patients do you treat?
Our emergency room treats patients of all ages, from infants to seniors. We’re open 24/7 to provide immediate medical care for severe injuries and illnesses. For life-threatening conditions, always call 911. If your condition is urgent but not life-threatening, come to Fair Oaks ER for prompt attention without the wait.